Frequently Asked Questions

Everything you need to know about shopping with Neem.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Are your materials sustainably sourced?

Yes, Neem is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Orders move quickly through our warehouse, but we can make changes within 60 minutes of placement. Please contact our support team immediately for assistance.